Terms and Conditions
ABOUT US
We are a family run business and we pride ourselves on the quality of the shrubs, plants and trees that we retail through our nursery in Henfield, West Sussex.
PURCHASING FROM OUR ONLINE SHOP
Making a purchase from our online shop on our website www.birchfieldnursery.com couldn’t be easier.
Browsing our online store is good fun! Add any items that you wish to buy into the shopping cart. When you have finished making your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete your order.
You can order from Birchfield Nursery with complete confidence. Your security is of paramount importance to us. All orders are dealt with in the strictest confidence and your card details are destroyed once your order has been processed and payment has been taken.
We accept Visa / Mastercard / Solo / Maestro. All orders must be paid for in full at the time of the order being placed/received. We will do our best to fulfil your order as requested.
If a variety is out of stock we may substitute with the nearest alternative variety rather than hold up your order, unless you state otherwise. If you state that substitutes are not acceptable we assume that you are prepared to wait until the plants are ready.
The placing of an order constitutes acceptance of our Terms of Business
DELIVERY POLICY
Please check our delivery charges page to find our delivery details.
CANCELLING YOUR ORDER
If you wish to cancel an accepted order please email us as soon as possible at sales@birchfieldnursery.com giving us your order number. If the accepted order has not already been dispatched we should be able to stop it for you. If the accepted order has been dispatched you will unfortunately have to go through our Returns & Refund Policy. Please accept our apologies if this causes any inconvenience.
Jack Dunckley’s Birchfield Nursery RETURNS & REFUNDS POLICY
All our products have a 30 day money back guarantee and all our hardy plants have a 2 year guarantee (see notes on plants below). We endeavour to make sure everything is in perfect condition before it leaves us but if you wish to make a return for any reason, this is what you need to do.
If a product is damaged or not what you ordered, please contact us within 7 days to let us know. It can be returned to us within 30 Working Days provided the Product has not been unpotted and is returned in the same condition in which you received it including being its original packaging for exchange or refund.
We will either arrange collection by courier or ask you to return it by post. We will reimburse you for the original delivery charges you paid and any reasonable costs incurred in returning the item to us (provided the method of return has been agreed by us prior to return) during this period.
If you wish to return or exchange an item where we are not at fault, please contact us within 7 days and the item can be returned within 30 Working Days, provided the product has not been unpotted and is returned in the same condition in which you received it including being in its original packaging which must not be damaged or opened, for exchange or refund at our sole discretion. You will be required to pay the return postage or collection costs.
When you return a product to us for any other reason we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product.
Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
We will usually refund any money using the same method originally used by you to pay for your purchase.
If a product is not returned in a fully resaleable condition, we reserve the right to refuse a refund. This does not affect your rights under our Terms and Conditions.
FOR ALL RETURNS
Please contact our Customer Service team:-
On 01273 491392 between 9am and 5pm Monday to Friday.
Email: sales@birchfieldnursery.com
RETURNING PLANTS TO BIRCHFIELD NURSERY
If a plant looks different to the image on the Website, please don’t worry. It is likely to be in perfect condition for the time of year and just ‘resting’ before it bursts into life in the coming season.
Plants do look very different throughout the seasons. Particularly in winter, many shrubs will look rather bare and stick-like and perennial plants may not even be showing through the soil.
All our plants are delivered straight from the nursery in carefully designed packaging to protect the plants as much as possible. If you receive a plant in poor condition for some reason please contact us straight away (within 7 days). We may ask you to email us a photo of the plant so that we can confirm the cause of the problem.
If there is an issue with damage or poor quality we will happily exchange the item and arrange collection by courier.
If once planted, a Jack Dunckley’s Birchfield Nursery plant fails, you may be covered by our 2 year Guarantee (please see below). We will ask you to email us a photo so we can diagnose the problem and confirm that the issue is not lack of plant care. If we do replace a plant please note that you will be charged for delivery of the replacement.
Our returns policy does not affect your statutory rights under the sale of goods act 1979 (as amended) or consumer protection (distance selling) regulations 2000.
JACK DUNCKLEY’S BIRCHFIELD NURSERY GUARANTEE
"At Jack Dunckley’s Birchfield Nursery we pride ourselves on the quality of our plants. We therefore guarantee all hardy plants for TWO YEARS.
A hardy plant is one that will withstand a normal winter outside. This therefore excludes bedding plants.
If a hardy plant fails to thrive given all proper care, we will replace it free of charge or give you a credit note.
We will require you to provide proof of purchase and the plant label.
Extreme climatic conditions may invalidate this guarantee as even the most robust plants can suffer in these circumstances.
OUR PRIVACY POLICY
All pictures displayed on this website are copyright to Jack Dunckley’s Birchfield Nursery and cannot be used or reproduced in any form without our written permission.
If you wish to use any pictures, please contact us for pricing.
Jack Dunckley’s Birchfield Nursery may make names and addresses from our mailing list available to other reputable companies whose products may be of interest to you. If you don't wish to receive such mailings, please tick the relevant box on the order.
CONTACTING US
Please use the following address to write to us:
Jack Dunckley’s Birchfield Nursery
Kidders Lane
Henfield
West Sussex. BN5 9AB
Telephone: 01273 491392
Web: www.birchfieldnursery.com
Email: sales@birchfieldnursery.com